Accounts & Connections (MT4, MT5, cTrader, etc.)

Getting Started & General Info

How To Get Started With Duplikium?
Existing Master Trades Will be Copied?
Where is the best ideal Server Location?
About Duplikium Services
What are the Advantages of our Trade Copier?
Does the Trade Copier/PC Needs to Be Open Always?
Is it okay to copy Demo to Real accounts?
Any Software needed?
Is an EA required to install?
How to edit Master/Slave account?
What Does “Executed” Means?
Can I Filter using Minimum or Maximum Order?
Which Forex Instruments Are Supported?
Is Trading on Future Supported?
What is The Difference Between Local and Cloud Trade-Copier?
How Does Local vs Cloud Trade-Copier Pricing Compare?
Can It Copy Master Magic Number?
What Happens During Maintenance Weekend?
How Do Manual Trades Work On Slave Accounts?
What happens when Master close trades?
Is there a Maximum open trades/positions?
What is Metatrader?
Are Micro Lots recognized?
Can I access Duplikium via Mobile?
Do you Support Multiple Currencies?
What is Notional value?
Is it Possible to Open Trades Manually from Cockpit?
Is Partial Close Supported?
Do I Need to Keep My PC or Computer Turned on at All Times?
What is Performance %?
Can You Recommend a Profitable Master?
What is a Signal Expert ID?
Should I Use Demo Accounts for Testing Purposes?
Do You Have a Referral Program?
Do you Provide Signals/Strategies or Account Management?
Can I connect a Slave with multiple Masters?
Is Speed Fast? Is News, or Scalping, or HFT supported?
What Happens if Stop Loss or Take Profit on Master Is Triggered but Not on Slave?
Does Stopout on Master Position Closed?
What is the Trade Speed or Latency?
What is the Cockpit's Timezone?
Does Trade Copier Identify Cent Account?
What is the Reliability of our Trade copier?
Is it possible to Trade on Mobile Phone?
Will I See the Trade History Before Adding Account in Cockpit?
What is the Limit on the number of Masters and Slaves?
How to Withdraw Profits?
How to Add Master?
How to Add Slave?

Free Trial

Does Free Trial Credits resets monthly?
What happens when Free Trial Credits runs out?
Where Are the Server Location for Accounts on Free Trial?
How to Activate the Free Starting Credit?
Old Free Plan vs New Free Trial Plan – What Changed?

Prepay Plan

How to Cancel Prepay Plan?
How to check Prepay fees
When will Prepay charges be and how many times?
How many accounts can I connect with the Prepay Plan?
What happens if my "eWallet" is empty while I am using a Prepay plan?
How to deposit funds to my Prepay eWallet?
How Prepay Plan charges?

Subscription Plan

How to Add More Accounts With Subscription Plan?
How Do I Downgrade My Subscription Plan?
How to Cancel Plan?
When the Price is 4 EUR?
Why Does the Price Decrease When Adding More Accounts?
How Subscription Plan Expiration Days Are Computed?
Can I Request to Freeze Subscription?
How to check My Subscription Plans?
What are the Available Payment Periods for Subscription Plan?
When does payment subscription charge?
Can I Re-Assign Subscriptions to a Different Account?
What if I have an Expiring or Expired Subscription?
Will my subscription renew automatically and how to renew an expired plan?

Accounts & Connections (MT4, MT5, cTrader, etc.)

Slave Deleted, What About Running Trades?
Are There Account Currency Restrictions?
How to Check Account Equity Balance?
Does Duplikium Manages Account's Leverage?
What to Do If the Account is Not Connected?
Account Settings Update With Running Trades?
MT4/MT5 Broker Server Not Yet Supported?
How to Verify a Broker Server?
What is Custom Name for Master/Slave?
How to Change Master/Slave Account?
Open/Close Position Not in Sync?
How to add a cTrader account (video tutorial)?
How to check cTrader ID?
Why cTrader is DISCONNECTED?
Two cTrader ID?
How to delete master or slave account?
How to add a FXCM TS account?
How to Identify My Account IP Address?
Can I Use Investor Password?
How to Request IP Address for All Slave Accounts?
Master account with Investor Password?
Master switched Off Pending accounts?
Master Trade Ticket?
Multiple Masters Support?
Multiple Masters to one Slave Support?
Multiple Slaves Support?
One Master to many Slaves Set up?
How Do I Refresh My Account or Dashboard?
Does Removing a Slave Account Close Open Trades?
Can I set Same Account on Master and Slave?
How to Check Trade Order History?
Where to Find Master Ticket Trade?
How to Verify if Broker Is Registered?
What to Do if You Get Wrong Credentials Error in the Cockpit?
How to fix Wrong Server Name error?
How to Add Your Fortex Account?

Copy Settings

How to Hide SL/TP on Slave Account?
What is Close Only Mode?
How to Close Trades Manually in Cockpit?
How to Copy Pending Orders Only and Ignore Market Executions?
How to copy Buy Order only - Copy Settings?
How to copy Close Order only - Copy Settings?
How to copy Open Order only - Copy Settings?
How to copy Sell Order only - Copy Settings?
What is Filter Comment in Copy Settings?
How to filter Maximum Order Size - Copy Settings?
How to filter Minimum Order Size - Copy Settings?
How to set Max Account Open Order Count in Copy Settings?
How to set Max Account Open Position Count per Master - Copy Settings?
How to set Max Account Position Size - Copy Settings?
How to set Max Account Position Size per Master - Copy Settings?
How to set Max Daily Account Order Count - Copy Settings?
How to set Max Daily Account Order Count per Master - Copy Settings?
How to set Max Daily Symbol Order Count - Copy Settings?
How to set Max Daily Symbol Order Count per Master - Copy Settings?
How to set Max Delay - Copy Settings?
How to set Max Risk - Copy Settings?
How to set Max Slippage - Pips - Copy Settings?
How to set Max Symbol Open Position Count - Copy Settings?
How to set Max Symbol Open Position Count per Master - Copy Settings?
How to set Max Symbol Position Size - Copy Settings?
How to set Max Symbol Position Size per Master - Copy Settings?
How to set Maximum SL/TP - Copy Settings?
How to set Maximum Order Size - Copy Settings?
How to set Minimum SL/TP - Copy Settings?
How to set Minimum Order Size - Copy Settings?
How to set Minimum Round Up - Copy Settings?
How to set Round Down - Copy Settings?
How to set Fixed SL/TP - Copy Settings?
How to set Trading Days - Copy Settings?
How to set Trading Hours - 24hrs - Copy Settings?
How to set Trailing Stop - Copy Settings?
Will cTrader pending update reflect on slave?
How does the cTrader shield protection with multi tp setting?
Can I Define a Custom SL/TP to my Slave?
Different Symbols between Master and Slave: What to do?
Can I Filter My Orders Using the Comment?
Can I Filter using Minimum or Maximum Order?
What Are Fixed Lots in Mini, Micro, and Standard Accounts?
How Does Fixed Multiplier Work for Mini and Micro Lot?
How does Fixed Lot Size work for Mini, Micro Lot?
How to Set Fixed Tp/SL in Pips?
What Is the Micro Lot Limit in the Free Plan?
What is Frozen Mode?
What is The Difference Between Hosted and Not Hosted Orders?
Does Lmax Support Copy Pending, SL, and TP?
Master Comment copy on Slave possible?
Max Account Symbol Open Count?
Max Account Symbol Position Size?
How to set Max Symbol Open Count - Copy Settings?
Maximum Order size - Copy Settings?
Maximum Risk pct % Default Stop Loss?
What is Modify Protection?
Netting - Pending, SL, TP?
How to set a limit trades per day?
Notional value mini/micro?
Open Only mode?
What is Order Splitting and what is the Split Order Count?
Where to check Orders?
How to Change Password on Slave/Master?
Why pending order triggered on master but not on slave?
Can I place twice with the same order?
Is it Possible to Retry a Failed Trade?
Reverse Market Pending Stop Limit?
Reverse Trading Stoploss Takeprofit?
Risk 1Percent - What is the Recommended Setup?
How to Change Risk Factor?
How to set Risk Factor on Multiple Master or Slave?
How to Manage Risk Factor for Multiple Slaves and Multiple Masters?
Risk Factor Update Open Trades?
How to Round up Lot Size?
Is There a Slippage Protection?
How to Set Symbol Mapping?
What is Symbols Settings?
How Trailing Stop Works?
How to set Copy Master Max Slippage - Copy Settings?
What is Wait For Price Improvement (pips) in Copy Settings?
How to set An Offset for SL/TP - Copy Settings?
What is Offset Pending Price in Copy Settings?
Does Auto Offset Works with Pending/SL/TP, or relative? - Copy Settings
Can I Amend Trade Comment in Copy Settings?
Is is possible to delay the trade execution?

Broker Compatibility & Integration

Is FTMO Supported?
Is FXCM Supported?
Is IG and ProRealTime supported?
Is MT4/MT5 Supported?
Is xStation supported?
Does Using the Same Broker Improve Speed?
Can You Provide Broker Specific Information?
Do You Have Supported Brokers List?
Copy from cTrader to MT4?
Copy from MT4 to MT5?
Is cTrader copy supported and for all brokers?
cTrader API Channel Information?
Can I use cTrader cBot?
Is cTrader to cTrader okay?
Is cTrader subaccount supported?
Is Currenex Supported?
Is Dastrader not supported?
eToro supported?
ECN supported?
What is the FIX API Minimum Requirement?
Does FXCM Support Copy Pending, SL and TP?
Is Interactive Broker(IB) Supported?
Is Jforex – Dukascopy Supported?
Mix Cross Platform?
Does more slaves from same broker have higher latency?
Multicharts Support?
Is NinjaTrader supported?
Is PAMM not supported?
Which Brokers Are Recommended?
Saxo supported?
Supported Symbols available Futures, Volatility, Crypto, Forex CFD?
Broker Technologies Supported?
Telegram Trades Support?
Topfx Channel Is Blocked?
Is TradeStation Supported?
Do You Support TradingView?
Is Tradovate Supported?
Is Xone Trader Supported?
Is Zulutrade Supported?
Is TradeLocker Supported?
Is MatchTrader or TradeLocker Supported?
Is DXtrade Trade Copier supported?
Why is the DXtrade Trade Copier API blocked on FTMO, MyFundedFX, and InstantFunding?
I can’t find my broker. Can you add it?

Technical Support

Email?
Can I Directly Place an Order Using the API?
How to Reset Username and Password?
How to Send Transcript during a Live Chat?
Ticket Response Time?

Company & Legal Information

Do You Have an Affiliate Program?
Do You Offer Broker Affiliation Program?
Cloud Trade-Copier Remote Expert Advisor?
New Cockpit version transfer?
What about Company Registration/Operation?
Where does the Company Host Infrastructure?
Are There Any Legal or Regulatory Requirements Needed?
New Cockpit Duplikium V3
Is there a Mobile app?
Trade-copier responsibility - Money back?
Does Duplikium have Regulatory/Regulation?
How does your Server host work?
Where are your Server Locations?
What is the Server Location: London A and London B?
Is your Software up to date?
What is Your Working Hours?

Signal Provider & Followers

Can I Charge Commission to Client Accounts?
What is a Follower Account?
Why Is My Follower Account Not Connected?
Why Is My Follower Account Showing Expired?
Why Is My Follower Not Linked to a Signal Provider?
Where Is the Follower Server Located?
Why Markup Fees(Signal Provider)?
Do you offer Profit Sharing for Clients?
What is the Profit Sharing Solution for Signal Providers?
How Can I Find a Recommended Signal Provider?
Signal Provider - Charging Follower or Clients?
Signal Provider - Markup Conditions?
Signal Provider - Paid by Provider?
How to start as a Signal Provider?

Trading Concept for Copy Trading

What is HWM or High Water Mark?
Is VPS required for copying trade?
Is Close By supported?
What Is Contract Size?
What is the difference from demo vs real account?
What is EA?
Control the execution price on slave with Market Order?
What is FIFO Netting and Hedging?
What Is Volume Lot (Notional)?
What is Master?
What is Slave?
What is Slippage?
What is SSL Broker or Extended Authentication?
What is Copy Trade Comment - in Copy Settings?
How To Copy Market/Pending Only - in Copy Settings?

Troubleshooting & Errors

How to Troubleshoot Common Browser Issues?
Getting 'Whoops went wrong!' error with my cTrader account?
Why PnL is different?
Why Was Follower Trade Not Copied?
What Does “Limit Reached – Close Possible” Mean in the Free Plan?
How To Improve Latency Speed?
What Does "Instant Execution – Off Quotes" Mean?
Trades not sync?
Power Outage DataCenter protection?
Safari iOS Supported?
Skipped Order?

Prop Firm FAQs

Is Prop Firm trading supported?
Does Your Broker Know You Are Using Trade Copier?
What Does a Broker See From a Copied Trade?
Does Master Account owner see copies made?
Manage Trading Account IP Attribution

Risk Factors

What Happens When the Risk Factor Value Is Set to 0?
Does Changing the Risk Factor Updates the Open Orders in Slave?
Risk Factor Priority?
What will happen if I define the risk factor in the “All Masters” in the Slave Copier Settings?