If your account is not connected, be sure you have completed the following information:
Broker/Technology and server: Be sure to have selected the broker technology and defined the server name.
Login: This is the login used to connect to the account on your trading terminal.
Password: The trading account password used to connect to the account on the trading terminal; it must be the trader/main password.
Be sure the account is switched ON in the column ON/OFF.
Be sure the paid plan is assigned correctly. For this, just click on the column Subscription. Please contact your provider if you are missing some login details information.